You can call the UA line between 3:00 a.m. and 10:00 p.m. You must call seven days per week, including holidays. The UA number is 757-414-6039. Enter program ID 0602, followed by your six digit PAS ID, and finally your four digit pin number, which is located on the My Profile page of RecoveryTrek.

You can also complete your daily check-in via the RecoveryTrek Participant Portal website or MobileTrek application.

You can leave a voicemail for your Case Manager to return the following business day, or contact the on-call staff member at 303-369-0039 x 235.

You can utilize the Collection Site Map within the RecoveryTrek portal to locate an alternative testing site. 

Missed tests are considered non-compliance with your Rehabilitation and Monitoring Contract. Please plan ahead to ensure you have funding for your monthly testing requirements, remembering PAS utilizes random scheduling, so you may be called for back to back tests.

If the credit or debit card associated with your RecoveryTrek account does not have sufficient funds, your account may be placed into suspended status and require an additional fee to restore your account to active status. Please contact 757-943-9800 or email billing@recoverytrek.com and inform them you are a participant with COPHAP in order to rectify this. 

If you miss a test due to insufficient funds, contact your Case Manager to discuss scheduling another UA, as missed tests may result in an increased testing frequency, a Cease Practice Agreement, or a report to DORA.

Your Case Manager will assist you in locating a testing site that is convenient for you at the time of contract signing. If you need an alternate site or cannot use your site for some reason, you may access the Collection Site Map via the RecoveryTrek portal.

A check-in is a scheduled appointment with your Case Manager that occurs via phone, SecureVideo, or in person. Check-ins occur on a monthly or quarterly basis, depending on your Rehabilitation and Monitoring Contract requirements, but may occur more frequently at the start of your Contract or as a result of non-compliance. Emails or voicemail messages DO NOT fulfill your check-in requirement. A check-in is not simply having a question answered, but an opportunity to let PAS know how you are doing and any resources you may need.

Case Managers work from 8:00 a.m. to 5:00 p.m., Monday to Friday. Afterhours messages or emails will not be returned until at least the following business day. Additionally, Case Managers are responsible for check-ins, meetings, and trainings, so please allow 48 business hours from the time you leave a message.

Releases of Information and Recovery Maintenance Plans are located on the client site.

Self-Status reports, Group Meeting Verification reports, Travel requests, and Medical Time Off requests should be submitted via the RecoveryTrek website, www.recoverytrek.com or MobileTrek application.

Provider specific forms, such as Therapist, or Provider reports, are located here.

You can utilize any of the aforementioned methods, as long as your paperwork comes to PAS on or before your due date. One copy is sufficient.

Email: reports@peerassistanceservices.org

Fax: 720-213-1007

Mail: 2170 S. Parker Rd, Suite 229, Denver, Colorado 80231

Self-Status reports, Group Meeting Verification reports, Travel requests, and Medical Time Off requests should be submitted via the RecoveryTrek website, www.recoverytrek.com or MobileTrek application.

Your Case Manager will contact you if he or she has NOT received your paperwork. Do not contact your Case Manager to ask if they have received your paperwork.

For Rehabilitation and Monitoring Contracts longer than one year, changes can be requested no earlier than one year after the start date of your Contract.

The Provider Verification form should be completed by all healthcare providers who are treating you, to confirm that they are aware of your participation in PAS and the reason for your participation. The Provider Verification form can be found here.

Please reference the Talbott Medication Guide, which you received upon signing a Rehabilitation and Monitoring Contract with PAS, or which is available via the client site. All prescriptions must be emailed or faxed to PAS within 24 hours of receiving the prescription.

All clients are required to attend one Peer Education Meeting. Attendance will be taken to receive credit. Upcoming Peer Education Meeting dates can be found here.

At least two weeks prior to leaving for a vacation. All requests must be approved by your Case Manager prior to departure and are dependent on compliance with your Rehabilitation and Monitoring Contract and previously approved travel. Your Rehabilitation and Monitoring Contract may be extended based on the length of your approved travel, and you will NOT be approved for travel during the final 60 days of your Rehabilitation and Monitoring Contract.

Emergency and Medical Time Off requests will be assessed on a case by case basis with your Case Manager and may require submission of travel itinerary, obituaries, military orders, or medical documentation within 24 hours.

When out of the office, Case Managers will provide contact information for the covering Case Manager via their away voicemail and automatic email responses. Urgent matters can be discussed with the covering Case Manager; however, please note that Contract modifications and travel requests will only be approved via your assigned Case Manager.

The collection of the monthly monitoring fee will be administered by RecoveryTrek using the credit or debit card you have on file with them. Your account will be billed on the 25th of each month, or the following business day if the 25th falls on a weekend or holiday. Your Case Manager will facilitate a Fee Agreement, which outlines the monthly monitoring fee and collection process.